Hotel Regulations

The Hotel Management highly values your cooperation in observing these regulations, the provisions of which are intended to ensure a peaceful and safe stay for our Guests.

§1

1. The owner and administrator of the Hotel is DOM-DIT Gwóźdź-Iwulski Limited Partnership based in Niepołomice, ul. Grunwaldzka 15H (hereinafter referred to as the "Hotel" in these Regulations).
2. The Pet Stay Regulations constitute an integral part of the Novum Hotel Regulations (found below the content of the Hotel Regulations).
3. The Regulations specify the scope of services provided, responsibilities, and rules for staying on the Hotel premises and are an integral part of the contract concluded by signing the Registration Card, as well as by performing implied actions, in particular by making a reservation and/or paying a deposit or the full amount for the stay at the Hotel. By performing the actions mentioned in the previous sentence, the Guest confirms that they have read and accept the terms of the Regulations.
4. The Regulations are available for inspection at the Hotel reception, in the hotel room, and on the website www.hotelnovum.pl.

§2

1. The Hotel provides accommodation, catering, conference, and other services consistent with its business profile, category, and standard. In case of any complaints regarding the quality of services, the Guest is requested to report them as soon as possible at the reception, enabling the hotel to promptly respond and improve the quality of services provided. Complaints concerning services provided by the Hotel should be submitted in writing and will be considered within 14 days from the date of receipt by the Hotel.
2. The Hotel is obliged to provide: conditions for full and unrestricted rest for the guest; safety of the stay, including the confidentiality of guest information; professional and courteous service in all hotel services; room cleaning and necessary repairs of equipment during the Guest's absence, and in their presence only if requested; efficient technical service; in case of faults that cannot be removed, the hotel will make every effort to, as far as possible, change the room or otherwise mitigate inconveniences.
3. The basis for concluding a hotel service contract is Guest registration at the reception based on a passport or a national identity card of a European Union member state, providing the personal data indicated in the Guest Registration Card, and signing the completed Registration Card.
4. All guests staying on the hotel premises and using hotel services must be registered.
5. Hotel guests consent to the processing of their personal data necessary to provide the hotel service. Personal data is processed by the Hotel according to applicable laws and the privacy policy posted on the Hotel’s website. Providing data is voluntary but necessary to conclude a hotel service contract.
6. Selected public areas of the Hotel are monitored.

§3

1. During the stay, the hotel guest may not transfer the room to third parties, even if the period paid for has not yet expired.
2. Visitors may stay in the guest’s room between 7:00 AM and 10:00 PM.
3. The Hotel observes a quiet night period from 10:00 PM to 7:00 AM.
4. The behavior of guests and persons using hotel services should not disturb the peaceful stay of other guests. The Hotel may refuse to continue providing services to a person who violates this rule.
5. Hotel rooms are rented per hotel nights.
6. The hotel day lasts from 2:00 PM on the day of arrival to 11:00 AM the following day. Requests to extend the stay should be made at the reception by 9:00 AM on the day the room rental period expires. The Hotel will consider the request depending on room availability.
7. If no arrangement is made with the Hotel to extend the stay, the Hotel reserves the right to move the Guest's belongings to the luggage storage.
8. The Hotel reserves the right to refuse extending the Guest's stay in case of non-payment for the current stay period and for non-compliance with the Regulations.
9. Breakfast hours: Monday - Saturday 6:30 AM - 9:30 AM; Sundays and holidays 7:30 AM - 10:30 AM (in May, breakfast is served daily from 6:30 AM to 9:30 AM).

§4

1. Detailed conditions for booking and cancellation of rooms are included in the booking confirmation.
2. The Hotel reserves the right to charge the full stay amount on the day of Guest’s arrival.
3. In the event of a Guest’s resignation during the stay, the Hotel does not refund the fee for the started hotel day.
4. The Hotel may refuse admission to a Guest who grossly violated the Hotel Regulations during a previous stay, causing damage to hotel property or other Guests, or harm to persons such as Guests, Hotel staff or other persons present, or otherwise disturbed the peace in the Hotel.

§5

1. The Hotel reserves the right to refuse to receive parcels on behalf of the Hotel Guest, including courier shipments, unless the Hotel has previously agreed to collect them and has been granted the appropriate authorization.
2. At the Guest’s request, the Hotel provides the following services free of charge:

• providing information related to the stay and travel
• wake-up service at a designated time
• safe keeping of valuables during the Guest’s stay
• luggage storage; the Hotel may refuse to accept luggage for storage outside the guest's stay dates or items that are not personal luggage
• ordering a taxi
• access to the sauna area

§6

1. The Hotel is not responsible for damage or loss of cars or other vehicles belonging to guests left in the hotel parking lot.
2. Hotel liability for loss or damage to money, securities, valuables, and items of scientific or artistic value is limited if these items are not deposited for safekeeping at the reception. The Guest should notify the reception immediately after discovering any damage.
3. The Hotel reserves the right to refuse acceptance of large sums of money, high-value items and/or items exceeding the storage capacity of the hotel deposit.
4. In the case of loss or damage to items referred to in §5 point 2, compensation will not exceed the amount specified in the provisions of the Regulation of the Minister of Justice dated July 24, 1998, on limiting the liability of persons operating hotels or similar establishments for gain (Journal of Laws 1998 No. 117, item 758 with amendments).
5. The Hotel is responsible for the loss or damage of items brought by persons using its services to the extent specified in Articles 846-852 of the Civil Code, unless otherwise agreed by the parties.
6. The Hotel’s liability is excluded where damage results from the inherent properties of the item, force majeure, or was caused by the fault of the injured party or persons accompanying or visiting them.
7. Personal belongings left in the hotel room by a departing Guest will be sent at their expense to the address provided. If no instructions are given, the Hotel will store them for three months, after which they will be donated to charity or disposed of.
8. The Hotel has a statutory lien on items brought by the Guest to the Hotel in case of delay in payment for the stay or non-payment for services rendered.

§7

1. The hotel guest is fully financially liable for all types of damage or destruction of objects, equipment, and technical devices of the Hotel caused by their own fault or that of visitors. The Hotel reserves the right to individually assess damage costs depending on the necessary repair work.
2. Smoking tobacco products and electronic cigarettes is strictly prohibited throughout the Hotel, including hotel rooms and balconies. In case of violation of the ban, the hotel guest will be obliged to cover the cost of deodorizing the rooms in the amount of 500 PLN, which will be added to the hotel bill.
3. In case of loss of a magnetic card, the Guest is obliged to pay a fee of 20 PLN for issuing a new room card.
4. For fire safety reasons, it is forbidden to burn candles in hotel rooms or use heaters, irons, and other electrical devices not included in the room equipment. This does not apply to computer and phone chargers.
5. The Hotel prohibits bringing and storing hazardous materials, weapons, ammunition, flammable, explosive, and illuminating materials; this prohibition does not apply to uniformed officers and other state armed formations who are legally authorized to carry such items.
6. Each time leaving the room, the Guest should, for safety reasons, turn off the TV, close the window, turn off the lights, close the taps, and check that the door is locked.
7. The Hotel reserves the right to inspect rooms once every 24 hours to ensure maximum comfort and safety of Guests.
8. If the Regulations are violated, the Hotel may refuse to continue providing services to the person violating them. Such a person must immediately comply with the Hotel's demands, settle payments for services rendered, cover any damages caused, and leave the Hotel premises.

§8

1. Children under the age of 13 should stay on the Hotel premises under the constant supervision of legal guardians. Legal guardians are financially responsible for any damages caused by the children.
2. Minors aged 13 to 18 may use hotel services independently only with prior consent of the Hotel granted during service reservation and written consent of their legal guardians.

Hotel Management

GENERAL PROVISIONS

1. The fee for a pet stay is 30 PLN per day.
2. Stay of a pet longer than three days - free of charge.
3. Only domestic animals - dogs and cats - are allowed in the hotel.
4. The hotel reserves the right to refuse acceptance of animals commonly recognized as dangerous or aggressive, including dogs of the following breeds: American Pit Bull Terrier, Majorca Mastiff, American Bulldog, Dogo Argentino, Presa Canario, Tosa, Rottweiler, Akbash dog, Anatolian Karabash, Moscow Watchdog, Caucasian Shepherd (Regulation of the Minister of the Interior and Administration).
5. The stay of a pet is conditional on possession and presentation at check-in of its health booklet with current vaccinations (especially against rabies) and deworming confirmation.
6. After check-in, a door hanger indicating the presence of the pet must be placed on the outside of the room door (available at the reception).

NOISE AND DISTURBANCES

1. Animals should be kept in the owners' rooms. Pets staying at the hotel must not disturb other guests on the premises. Please ensure your pet does not make noise, especially at night.
2. In case of repeated complaints from other guests, we reserve the right to remove the animal from the facility at the owner's expense.
3. No animal should be left alone in the room for longer than 20 minutes.
4. If the hotel staff have justified suspicions that an animal left in the room disturbs other guests, damages hotel property, or may cause a threat to itself or others, the hotel management will try to contact the owner to resolve the issue. If contact is impossible, the hotel reserves the right to enter the guest's room, possibly with appropriate authorities, and remove the animal from the hotel. All costs arising from these actions will be borne by the animal's owner.
5. The owner is responsible for cleaning up after their animal - obliged to clean up dog waste around the hotel grounds. Please clean up after your pet (bags are available at the hotel reception). Cat owners must have a litter box with sand and empty it into a plastic bag, which should then be disposed of in a container indicated by hotel staff.
6. Please do not allow dogs on beds and sofas.

SAFETY

1. The animal must remain under the owner's supervision throughout the stay on the hotel premises.
2. For the safety of all hotel guests, dogs must be walked on a leash and muzzled (if required by current law), under the supervision of the owner or an authorized person.
3. For the safety of guests and considering potential allergies and sanitary reasons, animals are prohibited from entering food service areas such as the restaurant, Lobby Bar, Spa, and the outdoor children's playground (except guide dogs).
4. For safety reasons, cleaning rooms where animals stay only takes place in the presence of the owner or when the animal is not in the room. To arrange a convenient time, please contact the reception or housekeeping staff.
5. If the animal is left alone in the room, please hang a door hanger on the outside door handle. Hangers are available in the room or at the hotel reception.

LIABILITY FOR DAMAGES

1. The owner is responsible for any material damage and bodily harm caused by the animal to guests and hotel staff.
2. If the hotel reception is not informed about the presence of an animal in the room, a penalty of 200 PLN will be imposed on the owner.
3. The owner is responsible for all damages and contamination caused by their animal and is obliged to cover the costs of any damages.
4. If the bedding in the room where the animal stays is soiled (hair, mud) or damaged, the owner will be charged 100 PLN.
5. All damages to hotel property or property of other guests caused by animals will be assessed by the hotel management, and the owners will be charged for the costs.

During hotel registration, the pet owner is required to sign a statement under the penalty of liability, confirming that they have read the Pets Stay Regulations at Hotel Novum and agree to comply with them.

Hotel Management